Below are some of the questions we are regularly asked, and we hope we have provided some answers for you. If you need more assistance however, please don't hesitate to contact us.
Yes we will, our drivers are highly trained and cool under pressure. Please tell us ahead of at the point of order if you have access limitations for your delivery, this way we can potentially build in extra time for your delivery and allow the drivers to plan ahead. If your road or access is too tight for our lorries we will just "stand off" at the closest loading point to you and run your delivery up with our Manitou demountable forklift trucks. They make difficult deliveries easy!
Our cancellation policy is 48 working hours as referred to in our terms and conditions, however we will always try to be as sympathetic as possible and help or work with people. Our cancellation policy for all our products can be found here.
Yes. You can pick from any day that we have availability to deliver your order and we deliver Monday-Friday.
Initially we will only give you an AM or PM slot and then the day before we will firm it up for you. We will work with you and the more you can tell us about your project the more we can tailor our service to suit your needs. We will never promise a 1st delivery but we do our best to fit our delivery routes according to size of order and the customer requests.
We don't have crane lorries, all of our deliveries are done using a demountable forklift truck which we find helps to access tighter deliveries much more useful than having a crane lorry most of the time.
Yes we can! Our drivers are very skilled and assess each drop and its factors individually, but we aim to put your goods exactly where you want them using our forklift trucks. We do not however accept any liability for damage done to your property by inviting us off the public highway. Our drivers discretion is final though, if they cannot put the goods where you want we endeavour to reach the best possible compromise. In the image below you can see our customer has placed down boards to protect his driveway.
No. Unless you’re a skilled forklift driver you won’t be able to assist our drivers with the unloading of your order. But if you have somewhere specific you would like your order left then please let us know and we will pass this onto the driver, or you can tell them yourself when they inform you of their arrival time, or even leave out a tarpaulin, wheel barrow or bin etc with a note on saying “please leave Turf here “.
Yes we do the price will vary according to the delivery destination and the size of the order. Please give us a call and talk to the Sales Team to get a full quote.
We deliver Monday-Friday except Bank Holidays, most deliveries are between 0700-1700 but sometimes they are earlier or later dependant on how the day runs and the ever-changing traffic situation. If you want turf at the weekend please speak to our Sales Team about getting the freshest possible turf for your project.
Yes. The price you see when you check out is the price that you will pay.
All of our topsoils or bark is delivered in bags using one of our fleet Manitou demountable forklift trucks. This helps keep the mess contained on your driveway and keeps your work site clear. We can however lift the bags over low walls or raised beds using our forklifts and hold the bags in the air so you can cut the bottom out of the bag so the material is just where you want it and saves you digging it out of the bag if that is what you want. This schoolteacher was very glad we could save her the work of shoveling all the topsoil into their new "mudpit".
Delivery charges are calculated in accordance with how far the lorry will have to travel from one of our depots and how likely we are to tie in other work in your area. Please call us and speak to the Sales Team.
On our website the minimum lead time for a delivery is a week. If you want to book a delivery sooner than that then please give us a call and we will see if we can squeeze you in sooner, usually our lead times are around 2 working days using this method of contacting the office by phone.
Its as wide as a lorry.
We need 2.7m width and height to operate in so please check your access to where you would like your goods dropped off. You can see this customer just left us enough space between their car and hedging to allow us up the driveway with our Manitou Forklift.
Unfortunately the size of our vehicles does not suit such a service, but the ladies and gents at both of our depots are very helpful and accommodating and can always assist you in loading your car if you arrange a collection with us at one of our depots located here.
Don't worry! Our drivers are very experienced and skilled when they call or text to advise they are on the way you can give them instructions on where to leave your goods. Or you can call the Sales Team and leave instructions for us to relay to the driver. We will take care of the rest.
Firstly if your delivery is late then we are ever so sorry, we hit our two hour window 98% of the time, and if we haven't done with your order then rest assured we will be working as hard as possible to make this right as quickly as possible for you. If we are delivering outside your advertised 2 hour time slot, then we absolutely want you to call us if you have any concerns about your delivery. All our lorries are tracked and we will give you an accurate update of the drivers current position and new ETA.
AM or PM. We will then advise you the day before the delivery of your 2 hour slot time. On the day of delivery our driver will either call or text you to say they are on their way and give you a clearer idea of when they are arriving with your order.
Our fleet is all 8-wheel rigid lorries, equipped with a Manitou forklift truck on the back to offload your goods. If your road or your access is particularly tight, please advise us when placing your order. Our drivers dynamically assess each delivery individually and will do their very best to place your goods exactly where you want them. Sometimes this isn't possible and we will always work with you to come to the best compromise. Below is am image of one of our fleet and its forklift.
Our online ordering system has to dovetail with our telephone sales and as such, there is always a chance we can help. If there is a delivery day or time that you wish to make your project happen that isn't available online then please call us and we will do all we can to make it happen for you.
Yes. The day before your delivery around 15:00 we will send either a text message or call you and advise you of your two hour time slot. On the day the driver will then call you or send you a text message telling you they are on the way.
No, they are a single trip bag, but don’t just throw them away! Think about how you can recycle or re-use the bags as they are very useful around your garden, you can use it to collect leaves and other garden waste to take out to your green waste bin each week, or you can wash out the bulk bags and turn them into boot liners for your car or somewhere to put muddy boots indoors.
Yes please bring our turf pallets back to our depots in St Albans or Olney found here.
Please call us, if we can help then we will do it. It all depends on both the availability of stock and haulage. You know the old saying, if you don't ask, you don't get, please challenge us because we would love to help you.
Yes you can, we have an amount of "spare turf" to sell each day but this is a very closely controlled amount as we do sell out each day. The only way to avoid disappointment is to order your turf 24 hrs in advance please order online or call our Sales Team and we will be happy to help.
Yes! But also no...
Initially when you lay it down it will look very different to your old turf, even if it is from the same supplier, because turf fields will look different throughout the year as weather conditions and seasons change so does the turf. However if you look at this beautiful house below, we supplied turf to this property over the course of 5 years, eventually giving them over 20000m of turf and this particular formal front lawn was changed 3 times and added to over the course of the whole project. This shot shows that turf laid at different times will blend over time. The key is regular mowing and maintenance.
No, due to the shelf life of turf as it is a living product we are unable to accept any returns as laid out in our terms and conditions policy.
We do not collect any unused material as it would not in the same condition as we delivered it in.
Not necessarily but if you’re replacing an existing lawn ask yourself why? Chances are some of the vital components to having a lush and healthy lawn were not present and the vehicle for those components to allow the lawn to flourish is held within the topsoil layer beneath the turf. Not putting down fresh topsoil can be a false economy because what you save in the initial installation you will spend over time in extra nutrition and effort in order to make your lawn look its best.
Yes. Delivery minimums are 1 bulk bag or 25 rolls of turf. Anything under these quantities can be collected from any of our depots.
Yes, all the Topsoils we sell are BS 3882:2015 compliant.
Each turf is 1.65cm long x 61cm wide which is approx 1m2 this is a natural product and it can vary slightly due to natural tolerances such as moisture and shrinkage. We suggest always buying 5%-10% more for your project as you are unlikely to be able to use 100% of each roll due to cuts and wastage. You can use one of our handy calculators found here to help work out how much you need.
Use one of our Project Calculators found here all you will need to do is supply the length, width and depth if applicable after clicking on the calculator you require.
Approximately, 1 metric tonne in weight, this depends on the time of year, as the moisture content of the soil makes this vary from 0.9 - 1.1 tonnes per bulk bag.
It depends on the job. Topsoil is growth medium, compost is something you use to improve the growth medium because it is lacking something, usually a bit of nutrition or the ability to retain moisture. Lawns need to be free draining, beds depending on what is planted in them generally like a bit more moisture held within the soil structure.
You can drop the pallet back to any one of our depots in Olney or St Albans if you unsure where that is you can find them here.
If you don’t want to do that then you could recycle the pallet by breaking it up for a multi fuel burner. Or you could upcycle the pallet and use it as part of a project in your home or garden, pallets make great compost bins or planters or you can strip them down and use the slats as raw materials for something really creative like a used timber panelled wall in your home.
We have Artificial Turf that comes in 2m, 4m, 5m widths and we cut by the length you give us. The widths available depend on the range you pick so please be sure to check your selected grass comes in the width you require.
Example Area: 3.8m x 5.1m
Artificial Turf Needed: 4m x 5.1m
We can cut any length you require up to 25m in length. If you have an odd shape or need help working out your area please give our Sales Team a call.
Our turf is sourced from the very best growers in Lincolnshire and Yorkshire and topsoil comes from producers in Norfolk, Lincolnshire and Northamptonshire.
Our refunds policy is set out per item in our section Refund, Cancellation & Return Policy found here. Every item is different, some attract a restocking or handling fee while others are non-refundable due to their nature.
No. Our drivers do not carry cash and they are not insured to do so. Payments are made using our website using your debit/credit card through Sage Pay or by calling us up and paying over the phone with your debit/credit card.
Once the refund has been administered in our office it can take 3-5 working days for the bank to authorise the refund. Please consider we may well have to physically inspect returned items to check their resaleability and that can take time and sometimes attract a restocking fee.
Yes. You will receive an order confirmation to your email address when you place the order, and you will receive an invoice once the order has been processed in our office. Please check both carefully to make sure they match what you think you have ordered.
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